Recently in Parliament, I had the opportunity to meet the specialist telephone banking team at Lloyds Banking Group.

Their team offers support to vulnerable customers who have faced a bereavement, are setting up Power of Attorney for a loved one, have suffered domestic abuse or are facing a critical illness. These services can provide practical help, including advice about:

• joint accounts

• debts, lending and mortgages

• opening a new account

• important documents they might need, like passports, drivers’ licenses and bills

To contact the Specialist Domestic and Financial Abuse Team:

• Bank of Scotland customers can call on 0800 1218 278.

• Lloyds Bank customers can call on 0800 0665 703.

• Halifax customers can call on 0800 0854 475.

To contact the Serious Illness Helpline:

• Bank of Scotland customers can call on 0800 015 0166.

• Lloyds Bank customers can call on 0800 015 0016.

• Halifax customers can call on 0800 028 2692.