Royal Bank of Scotland Coronavirus Support

Many Banks are providing updates and guidance for their customers, and many are proactively reaching out to provide this information to their customers. If you have any enquiries, please get in contact with them. Please try to avoid visiting branches unless it is critical.

 

Please see below for guidance from the Royal Bank of Scotland:

RBS have provided an update on what they are doing to support customers who have any queries or concerns during this difficult time.

They assure that they are working closely with governments, regulators and other banks to make sure they are doing everything they can to support customers and the economy. 

They are ensuring that they reach out to customers, especially those who are vulnerable, to offer support. Please get in contact them if you have any concerns but be aware that in some cases it may take longer for them to address the issue as they are dealing with a large volume of enquiries.

 

Dedicated Support Lines:

For customers over 70 and those in isolation: They have created a dedicated support line to help those most in need. It is open 8am-8pm 7 days a week. Those who need it can call us on:

NatWest – 0800 051 4176

Royal Bank of Scotland – 0800 051 4177

Ulster NI – 0800 092 4238

 

NHS Workers:  

They have also set up an emergency customer care line for NHS workers. The team of experts are ready to help with emergency banking support such as lending assistance and lost and stolen cards. This line is open 24 hours a day, seven days a week:

NatWest – 0800 046 2418

Royal Bank of Scotland – 0800 0466734

Ulster NI – 0800 0466778

 

Personal customers:

There may be circumstances where a personal customer may fall into financial difficulty as a result of the impacts of coronavirus. They are working on this on a case-by-case basis and can offer a number of options to help people manage their finances:

  • Mortgage and loan repayment deferral for up to three months. This is available to both residential and buy-to-let customers whose tenants are experiencing issues with their finances.
  • Customers can close fixed savings accounts to access cash with no early closure charge
  • Refunds on credit card cash advance fees
  • Customers can apply for increased credit card limit
  • Customers can request an increased cash withdrawal limit of up to £500 (debit card)

 

Ways to Bank:

Customers can continue to access their banking through a range of channels, including digital, mobile, ATMs, telephony, video banking, branches and the Post Office.

 

Branches:

The branch network remains open however they are prioritising core opening hours from Monday to Friday, from 10am to 1pm to cater for employees who are self-isolating. In light of this, they have paused their mobile branch fleet.

Please do not visit branches unless it is critical. Please check your local services by visiting:

 

 

Business Customers:

For business customers they are:

  • Offering support with £5bn additional working capital funding for SME’s through an extension of the Growth Fund and availability of fee free loans.
  • Taking part in relevant government schemes: The Government’s Coronavirus Business Interruption Loan Scheme (CBIL) for lending up to £5m is being rolled out with a streamlined approach. They are also supportive of the Bank of England’s Covid-19 Corporate Financing Facility (CCFF) and are supporting customers who wish to apply.   
  • Immediate measures to support cashflow and provide additional working capital: Up to 6-month Capital Repayment Holiday on variable rate lending; the granting of an overdraft or extension of existing overdraft limits; customers can have immediate access, if required to surplus cash in their Treasury Reserve Deposit account.
  • Provision of additional advice and support to customers.
  • Relevant and up to date information is available on the NatWest / Royal Bank of Scotland / Ulster Bank Business Hubs (see below for links) 

Further information for customers can be found on the:

 

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